FAQ

 

How can I see the status of my order?

Immediately after placing your order you will receive an order confirmation via email with an overview of the ordered items and the delivery time. You will receive an email from us with a Track & Trace code to track your shipment.

 

How can I change an order?

You can remove or add products to the order overview at any time during the ordering process. If you have already placed your order, you can no longer make any changes.

 

How can I register as a new customer?

If you do not have an account with us yet, you can create one on the homepage on the top right. You register once. All you need is an email address and a password. If you want to create a business account, you will be asked for your VAT number.

 

What are the shipping costs per order?

The shipping costs for Germany are free of charge.

 

When will my order be shipped?

If you place the order before 12 pm on a working day, the order will be shipped on the same working day. If you would like to receive an order on the next working day between 9:00 a.m. and 11:00 a.m., we charge an additional fee of € 18.00. We send the order with DHL, TNT or Brouwer. If you would like to receive an urgent order by courier, it is best to contact our customer service. For orders where the items are not in stock, you will be informed of the earliest possible delivery date.

 

Can I collect my order?

Yes, it is possible to collect your order from us.

 

I have a complaint, what should I do?

If you have any questions / complaints, please contact our customer service. Our team will be happy to help you. Is the complaint still not resolved after contacting our customer service? Then you can do this in writing to Lievers Holland.

 

Can I return an item?

You have the right to withdraw from the contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you or a third party named by you, who is not the carrier, physically take possession of the goods. In order to exercise the right of withdrawal, you must give us a clear statement (e.g. in writing, by post, fax or email) that you are withdrawing from the contract. You can use the model withdrawal form (PDF) sent by us. Further information can be found in the cancellation policy.

 

What are the general terms and conditions?

The general terms and conditions can be found online on the terms and conditions page. All machines have a one-year manufacturer's guarantee. Legal rights also apply.

 

Do I have a guarantee on my purchase?

The legal guarantee applies to all items that you buy from us. A legal guarantee means that a product must do what the consumer can reasonably expect from it. Some products also have a manufacturer's guarantee. This guarantee does not affect the statutory guarantee. All machines have a one-year manufacturer's guarantee.